Enhance Communication & Resilience with Emotional Intelligence
Emotional Intelligence...
WHAT DOES IT COVER?
Emotional Intelligence is often the missing ingredient when teams experience underlying tension, miscommunication, or unresolved friction.
While your organisation may be thriving and your people generally collaborate well, you might still notice occasional misunderstandings, overreactions, or emotional conversations that derail progress.
It’s not full-blown conflict—but niggles, passive frustrations, and a lack of self-awareness can create a disruptive undercurrent. Key messages get misinterpreted, feedback is taken personally, and seemingly minor issues escalate into HR interventions that waste time and drain morale.
Managers often struggle to address these emotionally charged moments confidently, and team members sometimes let their feelings override their professionalism. You want your employees to express themselves and bring their full selves to work—but in a way that’s constructive, emotionally intelligent, and aligned with your company culture.
That’s where our Emotional Intelligence training course comes in. It tackles the root causes of these challenges and offers practical, engaging strategies to help your teams communicate clearly, respond thoughtfully, and build more emotionally resilient working relationships.
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Emotional Intelligence
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WHY THIS COURSE
Enhance Communication and Workplace Relationships with Emotional Intelligence Training
The Emotional Intelligence course from ted Learning is designed to help employees at all levels build stronger, more emotionally aware workplace relationships. Through a blend of practical tools and immersive learning, this course helps individuals understand how emotions—both their own and others’—shape communication, decision-making, and collaboration at work.
Using our unique drama-based learning approach, the course brings theory to life with realistic scenarios that explore the challenges of emotional triggers, reactive behaviour, and misunderstandings. It introduces Daniel Goleman’s Emotional Intelligence model and breaks it down into five key competencies: self-awareness, self-regulation, motivation, empathy, and social skills.
Participants gain insight into how Emotional Intelligence can be developed and used to improve everyday interactions. Whether it’s staying calm in high-pressure conversations, responding with empathy to colleagues, or preventing miscommunication, this course gives learners the tools they need to handle workplace dynamics with confidence and care.
What Will Learners Gain from the Emotional Intelligence Course?
Through a mix of observational drama and forum theatre techniques, participants experience real-life work scenarios and actively practise emotionally intelligent responses in a safe, supportive environment. This ensures a deeper understanding of Emotional Intelligence and how it applies to each learner’s role and responsibilities.
By the end of the Emotional Intelligence course, learners will be able to:
- Recognise emotional triggers and understand how they influence behaviour and communication
- Manage personal reactions with greater self-awareness and emotional control
- Communicate with empathy and build more respectful, productive relationships
- Navigate challenging workplace situations with confidence and professionalism
This course is ideal for organisations looking to strengthen team dynamics, reduce unnecessary HR escalations, and develop leaders who lead with emotional intelligence. It’s a powerful step towards creating a more connected, resilient, and emotionally aware workplace culture.
Very useful information, very well explained
HOW DO WE DELIVER IT?
FACE TO FACE
IN THE TRAINING ROOM
LIVE ONLINE
VIA OUR VIRTUAL
CLASSROOM
COMMONLY ASKED QUESTIONS
ABOUT Emotional Intelligence
What is Emotional Intelligence and why is it important in the workplace?
Emotional Intelligence (EI) is the ability to understand, manage, and express emotions effectively while also recognising and responding to the emotions of others. In the workplace, strong EI leads to better communication, improved teamwork, and reduced misunderstandings. Employees with high emotional intelligence are more resilient, adaptable, and able to navigate conflicts constructively, leading to a more positive and productive work environment.
How does this Emotional Intelligence course help employees and managers?
This Emotional Intelligence course is designed to equip employees at all levels with the skills to recognise, regulate, and apply emotional intelligence in their daily interactions. Using interactive drama-based learning, participants will:
- Enhance self-awareness to better manage emotions and reactions.
- Develop stronger communication skills to prevent misunderstandings.
- Learn techniques to de-escalate emotionally charged situations.
- Improve professional relationships by understanding the emotions and motivations of others.
For managers, this course is particularly beneficial in leading with empathy, handling team dynamics, and fostering a supportive workplace culture.
What makes this Emotional Intelligence course unique?
Unlike traditional Emotional Intelligence training that focuses on theory, this course uses real-life workplace scenarios, professional actors, and practical exercises to make learning engaging and impactful.
Participants don’t just learn about EI—they experience it, gaining hands-on skills that can be applied immediately. The interactive format ensures that lessons stick, making it easier to implement positive behavioural changes in the workplace.
What do you mean by ‘forum theatre’?
This is when our actors play out a scene, with the learners ‘directing’ how individual characters behave, respond and react in the conversation. Learners can pause, stop the action and rewind, giving them the opportunity to see what works and what doesn’t, enabling interactive skills practice in a safe environment.
Is this course just about theory?
No, whilst we work through the theory of Emotional Intelligence, so that learners have a good understanding of the context, this course is practical and full of relevant, applicable take-away techniques and skills.
Is this course for all employees or just managers?
This course is for everyone, but if you’d like it delivered purely for your managers, we can tailor it to this context.
how good are they?
THE ted Learning Guarantee!
We have been delivering highly impactful drama-based learning for over 13 years.
If for any reason you are not completely satisfied with the learning we provide and the learner feedback reflects this, we will put it right at no additional cost or give you your money back.
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Discover more about how we can transform your workplace with our engaging, drama-based training solutions. Explore our full range of courses, from bite-sized learning to immersive programmes, creating lasting behavioural change.
Don’t miss out—download now and take the first step toward a more inclusive, high-performing workplace!
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ted Learning Limited is not affiliated with or endorsed by TED Conferences LLC, TED Talks, TEDx, or TED-Ed. Any references to ‘ted’ on this website refer solely to ted Learning Limited, a separate and independent UK-based organisation specialising in drama-based learning & workplace training.
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